Information we collect
We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.
Information you provide to us
The types of personal information that we collect directly from you depends on the content and features of the Service you use and how you otherwise interact with us and may include:
Data from your institution
We may obtain information about you from the institution with which you are employed or affiliated in order to activate and manage your access to and use of the institution’s subscription to the Service, including:
Data from other sources
We also may obtain contact details and other information about you from other entities and from third parties, including:
Device and usage data
The Service may automatically collect information about how you and your device interact with the Service, such as:
How we use your information
We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your personal information to:
We may also use your personal information to:
Sharing of your information
We may share your personal information in the following ways and contexts.
If you access the Service through a subscription administered by your institution or company, your personal information and certain usage data gathered through the Service, such as the number of items you downloaded, any fee-based items you accessed, and test scores, may be accessed by or shared with the administrators authorized by your institution for the purposes of usage analysis, subscription management, course management and testing and remediation. If your institution is a corporation or other business entity, additional usage data, such as the types of records you viewed and the number of searches you ran, also may be shared for the purposes of cost attribution and departmental budgeting.
We may also disclose to your institution or other third parties non-personally identifiable information, such as anonymous usage data reports and aggregated information, subject to any applicable legal or contractual obligations.
We may also share your personal information with our group companies and with sponsors, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, such as associations, that wish to send you information about their products and services that may be of interest to you as determined by your choices in managing your communications preferences and other settings.
The Service may let you post and share personal information, comments, messages, materials and other content. Any such information that you disclose publicly or in discussion fora in the Service may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.
We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
If you are an administrator of an institution with a subscription to a Service, we will use your details to communicate with you about your institution’s subscription and related services. If you supply us contact information of your colleagues, we may include a reference to you when we contact those individuals with communications about the Service.
Your communications preferences
You can customize and manage your communications preferences when you register with the Service, by updating your account preferences, by using the "opt-in/out" or subscribe/unsubscribe mechanism or other means provided within the communications that you receive from us or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.
Accessing and updating your information
The Service may allow registered users to access their account information and make corrections or updates at any time.
Keeping such information up to date is solely the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.
You have the right under European and certain other privacy and data protection laws, as may be applicable, to request free of charge:
If you wish to exercise any of these rights, please contact us through the address provided below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.
We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
Monarch Media takes precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction through the use of appropriate technical and organizational measures.
Grounds for processing
When we collect from you any personal information within the scope of European data protection laws, we do so:
Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.
Monarch Media, Inc.
Data Protection Officer
877 Cedar Street, Ste. F
Santa Cruz, CA 95060